At Ayesha’s Gleam, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy. Please read the following guidelines carefully.

1. Eligibility for Returns

• You may return items within [X days] from the date of delivery for a full refund or exchange, provided that the items are in their original condition, unworn, and include all original packaging and tags.
• Customized or personalized items are not eligible for return or exchange unless they are defective or there was an error on our part.

2. Return Process

• To initiate a return, please contact our customer service team at (021) 345 6789 or care@ayeshasgleam.com. Include your order number and the reason for the return.
• Once your return is approved, we will provide you with a return authorization and instructions on how to send the item back.

3. Shipping Costs for Returns

• The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process

• Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow [X days] for the refund to reflect on your account, depending on your bank or card issuer’s policies.

5. Exchanges

• If you wish to exchange an item for a different size, color, or style, please follow the same process as the return. Contact our customer service team to initiate the exchange.
• If your exchange is approved, we will reserve the new item for you and provide instructions for returning the original item.

6. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us within [X days] of delivery. We will arrange for a replacement or refund as per your preference.

7. Final Sale Items

• Items marked as “final sale” are not eligible for return or exchange.

8. Contact Us

• For any questions regarding our Return and Exchange Policy, please reach out to us at:
  • Phone: (021) 345 6789
  • Email: care@ayeshasgleam.com

Thank you for shopping with Ayesha’s Gleam! We appreciate your support and look forward to providing you with beautiful jewelry that enhances your style.